10 Questions to ask for successful Business Continuity Planning

This is an extract of an article that was first published in November 2021. You can read the full article here.

Some attrition in your organisation is healthy, it provides an opportunity for new ideas and energy. Indeed, given the dramatic shift in the way we now work, you may be thinking there are some employees you would gladly wave goodbye to.

However, mass/high volume resignations of your talent, especially critical talent, over a short period will debilitate your organisation and the resulting stress will likely fuel even greater attrition if plans are not laid down now.

Now is a good time to get proactive with your Talent BCP planning.

Your Business Continuity Plan needs to cover

1. What will happen if 40% of your workforce decided to leave suddenly?
2. Could you replace them in the current market (4.9% unemployment)?
3. How will you maintain current revenue?
4. What will happen to your growth strategy?
5. How will you maintain your DE&I commitments?
6. What can you do now to mitigate these risks, and even thrive?

In addition, you should also factor in the un-budgeted cost of high levels of replacements. Figures from the Financial Review place the true cost of replacing a high potential employee at 2-3 times their annual salary, (assuming that is, if you’re lucky enough to find replacement talent), but even the immediate sourcing costs will present a challenge. Finding talent is increasingly difficult. During the recent lock down reprieve in Victoria SEEK saw record high job ads placed, yet applications remained at records lows. This was not limited tech and finance markets where the pain was felt quickly, but in candidate markets across the board.

Ten Questions to Ask

We’ve all quit a job at some point. In fact, we may have worked for a company where turnover was an epidemic. However, we haven’t seen mass movement like this before, and whilst you may have succession plans for some of your workforce, it’s likely you simply don’t have plans for high volume attrition. No need to panic, there is still an opportunity to get your plan together and Therefore Talent is here to help. Let’s start with some practical questions:

1. Do you know how your employees are feeling about working for your organisation?
   When did you last listen and act? Do you ask on exit too? Remember: Culture eats strategy for breakfast.
2. What’s your approach to where, how and when work is done?
   Are you forcing your employees or do they have choice?
3. Do you have the right technology?
   Can work be automated and leave more interesting/high value work for your people?
4. Have your leaders got the skills you need for the new world of work?

5. Can you identify the critical roles/people in your business?
   Do you have a retention and succession plan? Are you engaging an external talent pool?
6. Do you understand your current workforce’s skill set?
   Can you mobilise internal talent easily? Do your people see career and learning options? Are you developing your workforce?
7. What reward and recognition system do you have in place?
   When did you last review its relevance?
8. Are you benchmarking remuneration against your competitors in the market?

9. When was the last time you reviewed your Employee Value Proposition?
   Is it relevant for a post-pandemic landscape? If you don’t think you have an EVP, you do. You simply don’t have control or influence over it – but that can be fixed.
10. Do you have the right external partners to support you?
    eg. Agencies, freelancers, contingent workers. What happens if your recruiters or HR Business Partners resign?