Category: Case Study
- Nadine O’Regan
The case study explores Bupa’s broader focus on productivity, employee wellbeing, and delivering better customer outcomes. Rather than treating productivity and engagement as separate challenges, the project reframed work design as the lever to improve both simultaneously. The goal was to create a more human, future-ready TA function where people spend more time on meaningful, high-impact work.
- Sean Perera
For smaller not-for-profits, often working with limited resources, improving candidate experience does not require big budgets or complex programmes. Simple, practical changes such as clearer communication, easier scheduling and more thoughtful feedback can make a meaningful difference. Our progress came from a series of small, deliberate improvements across the hiring journey. Candidate experience is not something you add on at the end. It is shaped by everyday decisions and how consistently they are applied. When those decisions reflect your purpose and values, the result is an experience people genuinely remember.
- Derek Del Simone
In 2023, Abano faced acute workforce shortages, particularly in clinician and regional roles, exacerbated by legacy systems, fragmented recruitment processes, and heavy reliance on recruitment agencies. To support business growth and access to care, Abano needed to rapidly scale hiring capacity while improving quality, reducing costs, and delivering a markedly better experience for candidates and hiring managers.
- Olga Barrett
As remote hiring expanded globally, the Company identified candidate fraud as a potential area of concern. This included cases of skills exaggeration, impersonation, organized fraud, and activity involving sanctioned regimes. These issues may present risks such as financial loss, intellectual property exposure, regulatory challenges, and reputational impact.