Our Speakers

ATC2023

Case Study: How Optus evolved their hiring process with the use of AI to create a faster, yet more personalised experience.

By Alissa Patoulios, Senior Director, Recruitment, Optus and Ian McCreery, Strategic Solutions Consultant APAC, Paradox

Focusing on volume hiring, Optus set out to re-engineer their attraction and selection process to deliver a positive, engaging and inclusive candidate experience that reflected the company’s brand, value and culture, whilst delivering improved business outcomes.

In this session:

• Discover how Optus created an agile process to adapt to a dynamic job market and ever-evolving business requirements;
• Explore how Optus redesigned the candidate journey to provide a mobile-first and personalised candidate experience at a scale that embodies its brand values;
• Uncover the secrets behind Optus’ innovative use of automation, reducing frontline hiring time to an impressive 3-5 days; and
• Hear key learnings Optus gained from this transformation journey and advice for anyone exploring similar technologies.

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Alissa is the Senior Director of Strategic Sourcing and Talent Acquisition at Optus. She has a career that spans two decades across multi-sectors. Alissa has built and lead teams in every organisation that she’s been a part of and enjoys taking on big, complex challenges. Alissa is passionate about building diverse, inclusive workplaces and creating unique employee experiences through employment branding, technology design and optimisation, strategic workforce planning and programs and more.

About Ian

Ian oversees solutions at Paradox across APAC, working with organisations to reimagine their hiring processes and experience. He joined Paradox with a wealth of experience within Talent Acquisition and Human Resources with a career that spans the UK and Australia. Prior to joining Paradox Ian led the Talent Acquisition team at Optus, responsible for recruitment operations, strategy and transformation. Ian is passionate about leveraging automation in the hiring process to ensure that people can spend time with people, not software, delivering personalised consumer grade experiences.

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