At NAB, workforce transformation is on a deliberate journey, from a focused capability to an enterprise‑wide way of designing and delivering work.

In this session, Meg O’Sullivan shares how NAB is moving beyond traditional, job‑based workforce models to an enterprise‑wide, skills‑based approach to redesigning work in an AI era. Rather than focusing solely on forecasting headcount, NAB is focussing on what work needs to be done, how it should be delivered, and where skills, technology and AI can be combined to drive productivity and resilience.

Sitting at the intersection of workforce strategy, skills intelligence, and AI‑enabled work redesign, NAB’s approach positions skills intelligence as the critical data layer connecting work design, talent strategy and strategic workforce planning. This enables leaders to shift from asking “how many people do we need?” to making deliberate, evidence‑based decisions about “what work gets done, by whom, and how.”

Meg will unpack how NAB is operationalising skills as a strategic asset, using skills intelligence to support enterprise workforce decisions, guide work redesign, and build capability for roles and tasks that are rapidly evolving.

This is not a theoretical discussion about the “future of work.” It is a practical, tactical walkthrough of how a large organisation is using skills intelligence today to redesign work, support AI adoption, and build a workforce that can adapt as technology continues to change.