In this revealing experiment, one person applied for an advertised role at each of Australia’s 100 largest companies and documented their journey. The results ranged from seamless and memorable to the inability to even complete the initial application stage. From contradictory communications, duplicate rejections to forms and tools that just didn’t work.

For contrast, a dozen smaller but highly recommended and award-winning Talent Teams were also tested

This session will cover:

• The top 6 areas where process and experience fell down
• The small moments that created trust, delight and memorability
• The practices that separated the strongest experiences from the hot messes

One standout organisation will also join James on stage to unpack how it designed its process, the operational choices behind it and what it takes to deliver a consistently seamless experience.