Co-Founder & Director, People of Influence
Reading Between the Lines for Better Communication
Daniel Siegel M.D. calls this skill “mindsight”. Professor William Ickes calls it “empathic accuracy”. Professor Simon Baron-Cohen of Cambridge University simply calls it mind reading.
Every truly great communicator, recruiter, hiring manager possesses this skill – the ability to read between the lines during face-to-face communications. It is the skill that enables all other interpersonal skills and it allows us to understand what our candidates are truly thinking and feeling.
In this workshop, you will discover:
- A system for “reading between the lines” like a pro;
- How to test what we are reading so we don’t incorrectly infer; and
- A practical methodology for responding to what we “read”, so we can always say the right thing at the right time.
Our lives are full of meetings, conversations and interactions. This workshop will provide you with the tools to enhance EVERY SINGLE ONE OF THEM and help you create the outcomes you desire.
With over 15 years of experience with tens of thousands of people, Michelle has designed and delivered award-winning behaviour change and leadership development programs for companies like Microsoft, Australia Post and American Express. She is director and co-founder of the learning and development consultancy People of Influence, which specialises in leadership and team development. Michelle’s expertise is the habits of high performance and the development of high performance cultures. She combines the latest insights of behavioural science and her up-close observations of high-performers at work into practical tools that professionals can use to make excellence habitual in their work and life.