Have You Outgrown Skype? Time to Sit at the Grown-Up Video Interviewing Table

Don’t feel bad if you’re using Skype or some other video chat tool to conduct interviews. It’s not a bad way to explore the world of video interviewing, and you’re not alone. Many of our clients started exactly the same way. Like them, you will also come to realize that using a consumer-level video product becomes problematic.  What’s important to us here at Montage is sharing what we’ve learned from working with large employers with the talent acquisition community.
Many TA leaders out there today equate video interviewing with “Skyping” with a candidate. They think video interviewing is simply open up a video window to supplement a phone call conversation. That’s not even close to what we believe video interviewing “done right” is. We’ve written a whole article on this topic that you can download anytime.
Some of these signs may already be apparent if you’re using video chat for interviews.  Others may create that “A-Ha!” moment when you realize a purpose-built solution  like Montage is more suited to your talent acquisitions needs.
Here are five indicators that you’ve outgrown Skype as your video interviewing tool:

1. You’ve become the internal Skype Help Desk.


More recruiters and hiring managers are trying to connect with more candidates using video, and they all need technical support. But, you’re so heavily tasked with recruiting responsibilities that you don’t have the time (or the desire) to help set up their Skype accounts or walk them through use of a webcam. As the concept of video interviewing grows within your organization, this burden of support will increase – requiring time, energy and resources that you and your team can’t afford to spend.

2. Your IT department starts noticing.


With the expanding use of Skype, your IT departmenthas taken notice that a) more staff members are using consumer-level technology at work, or b) their well-regulated bandwidth is being sucked up by Skype use. Either way, they are going to raise all kinds of red flags, and rightly so. Skype is not like a purpose-built video interviewing solution, which is designed to meet global business needs for security, low bandwidth use, 24/7 live support and system integration.

3. You’re risking your candidate experience.


Your use of Skype means exposing candidates of all types to a Skype interview. Research indicates less than a quarter (24%) of active job seekers who were interviewed using Skype agreed that Skype was easy to use for a job interview.  That positive candidate experience you’ve worked so hard to create is suddenly at the mercy of a piece of technology that is not within your control. You now risk leaving candidates feeling frustrated and unhappy about their interview experience with your organization.

4. You’re not representing your brand appropriately


A Skype interview sticks out like a sore thumb from the rest of your well-branded, high-touch hiring process. Candidates will notice it, especially those who’ve interviewed via a purpose-built video interviewing solution. More and more are seeing how a video interviewing environment can be so well branded visually it becomes an extension of the company’s career site. They’ll notice there are no welcome videos from a hiring manager or potential colleague, or the absence of a support person to greet them while they wait for the interviewer to arrive.  It’s a missed opportunity to integrate video interviewing seamlessly with your hiring process.

5. You feel limited.


Connecting live with candidates via video is a great first step; now you begin to wonder, how else can I use video to make a larger impact?Maybe you wish to pre-screen candidates before inviting them to a live interview or facilitate an onboarding meeting with the new team of colleagues. You’ve outgrown this initial stage. What you really need is a fuller platform that integrates with everything else being used in the hiring workflow plus the security, support and branding capabilities your company requires.

It’s time to learn more. Montage is a great place to start. Find us at www.montagetalent.com.

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