The Event For Organisations Managing A Contingent Workforce In Australia

The Rise of the Flexible Workforce – Moving beyond efficiency to create a quality contingent workforce.

Many organisations are improving their contingent workforce functions. Why? Because improving Contingent Workforce recruitment and operation offers immense cost savings, reduces risk, and improves productivity. Click here to download #CWF2014 brochure.

Key issues for organisations managing a contingent workforce include:

  • Visibility and ownership
  • Statutory compliance
  • Consistency of pay scales
  • Contingent workforce management
  • Outsourcing or insourcing, and
  • Where and how to use their contingent workers.

Now in its third year, this conference is for organisations who want to improve their contingent workforce functions and is designed for talent managers, HR and procurement professionals who wish to take their contingent workforce programs to the next level.

This Conference, features three tracks:

Strategy: A contingent workforce strategy that aligns to your business drivers, ensures success and meets stakeholders needs. This track has topics on best-in-class contingent workforce models, diversity, workforce planning, RPO or DIY, contingent business case development and the future of contingent work.

Process: The future of contingent workforce management is about process simplification – optimising and aligning processes to generate better quality output for the least effort. This track will feature case studies and discussions on, managing your MSP, simplifying your contingent processes, driving savings and reducing risk, simplifying RFPs, statement of work versus using consultants and financing your contingent workforce.

Technology & Analytics: Technology is continually innovating the operation of the contingent workforce. There are a range of VMS and ATS options and how these are configured, used and integrated is critical to managing and measuring success. Topics in this track include selecting a VMS, assessing and gaining a quality contingent workforce, killer contingent workforce metrics, who owns the data in your VMS and contingent workforce reporting.


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Day 1: 2nd September, 2014

8:45 am - 9:00 am
Conference Open & Welcome Remarks:
Matthew Dickason - Global Managing Director

Matthew has implemented contingent workforce solutions in Australia, Asia, and Europe and is at the forefront of world class contingent workforce practices. Matthew will provide an overview of how contingent workforce models have evolved, as well as his vision for the future.

9:00 am - 10:15 am
World Cafe Roundtables:
Trevor Vas - ATC Events

The World Café is a great way for delegates to network and create relationships. It provides an open forum for delegates to have their say, share their ideas and gain a practical understanding of the subject matter via a series of intimate roundtable discussions.

  1. How do you transform your contingent workforce function past efficiency?
    Facilitator: Shane Little, Operations Director, Hays Talent Solutions
  2. Contingent work and professional careers: Can you have both?
    Facilitator: Martin Foon, Chief Marketing Officer, Entity Solutions
  3.  Do you need a VMS to manage a contingent workforce?
    Facilitator: Stephen Abbott, Head of Accounts, HRX and Nicole Cook, Head of Accounts, HRX
  4.  How do you simplify the contingent workforce supply chain?
    Facilitator: Sarah Clisdell, National Operations Manager, ManpowerGroup Solutions
  5.  What is procurement’s role in contingent workforce management once the model has been set up?
    Facilitator: Mark Coyle, Managing Director, Comensura
  6.  What’s the best model to compare the cost of perm and contingent workers?
    Facilitator: Amanda Sattler, General Manager MSP, Randstad Sourceright and Andrew Salouros, General Manager Infrastructure, Randstad Sourceright
  7.  Will contingent recruitment replace spend on consultants?
    Facilitator: Tara Knobel, Regional Operations Director APAC – Contingent Workforce Solutions, Alexander Mann Solutions
  8.  How do you undertake a contingent workforce audit?
    Facilitator: Ross Vincent, PMO Manager, CXC Global
  9.  How do you get the business case for a new VMS solution across the line?
    Facilitator: Bronwen Fitzroy-Ezzy, Executive Vice President, Asia Pacific Region, Beeline
  10.  How do you simplify payrolling contingent workers across multiple contingent agencies?
    Facilitator: Phil Purcell, Sales Director, Oncore
  11.  The biggest contingent workforce safety risks and how to control them – as one Team!
    Facilitator: Paul Deakin, Senior Workplace Relations Consultant, FCB Group
  12.  Do contingent works need to be as rigorously vetted as your permanent workers?
    Facilitator: Rob Wallace, Makesure
  13.  Do you need a competency framework for contingent workers?
    Facilitator: Brad Birchall, Chief Executive Officer, Seera
10:15 am - 10:30 am
Morning Tea & Coffee Break:
Robert Moffat - Hays Talent Solutions

Sponsored by CXC Global

Robert Moffat
Director of Corporate Solutions, Hays Talent Solutions
Find out more about Robert Moffat
10:30 am - 11:15 am
Keynote: Creating the Future Contingent Workforce Model:
Robert Moffat - Hays Talent Solutions

Morgan Stanley has had a Contingent Workforce Model in Asia for a number of years. The model has evolved to be one of the most sophisticated in the region. The contingent workforce includes Knowledge Workers, Statement of Work Contractors and your traditional contingent staff. Jonathan and Rob Moffat will discuss how the model has evolved, the key features and benefits of the model, and where the model will be in 2020.

Robert Moffat
Director of Corporate Solutions, Hays Talent Solutions
Find out more about Robert Moffat
11:15 am - 12:00 pm
General Session: The On-Demand Virtual Workforce:
David Harrison -

Traditionally organisations sourced their contingent workforce from recruitment agencies and consulting organisations. However, the contingent landscape is changing fast. Crowd sourcing your contingent workforce using organisations like Freelancer is now a viable and cost effective option. This presentation will provide an overview on the capability of organisations such as Freelancer to provide an on-demand virtual workforce.

The session will cover:

  • types of skills, how to access them,
  • how to manage and gain quality outcomes, and
  • importantly, the benefit of using this channel.
David Harrison
Vice President of Engineering,
Find out more about David Harrison
12:00 pm - 12:45 pm
General Session: What's the Right Model for Your Contingent Workforce?:
Tara Knobel - Alexander Mann Solutions

Having the right contingent workforce model is critical to the success of your project. It is similar to using the most appropriate tool for a particular task. You can use a VW Golf to move a big load, but a VW Amorak would make moving the load more efficient and effective. Tara Knobel will give an overview of the different models in the market, and the best features of each.

Tara Knobel
Regional Operations Director APAC – Contingent Workforce Solutions, Alexander Mann Solutions
Find out more about Tara Knobel
2:30 pm - 3:00 pm
Strategy Panel: Where Do Online Service Platforms Work Best?:
Kevin Wheeler - Future of Talent Institute, David Harrison -, Robert Moffat - Hays Talent Solutions

This panel of experts will explore where and how you can best use online service platforms such as and This is a growing trend, but one not overly utilised in Australia nor New Zealand. This session will give you game changing ideas on your Contingent Workforce Function.

Panel Session: David Harrison, Vice President of Engineering,, Robert Moffat, Director of Corporate Solutions, Hays Talent Solutions and Kevin Wheeler, Founder & Director, Future of Talent Institute .


David Harrison
Vice President of Engineering,
Find out more about David Harrison
Robert Moffat
Director of Corporate Solutions, Hays Talent Solutions
Find out more about Robert Moffat
2:00 pm - 2:30 pm
Process Unconference: Evolving Toward Contingent Workforce Planning:
Alex Hagan - Kienco

Flexibility is one of the lynchpins of workforce planning. How you leverage your workforce and configure it can dramatically impact business performance. This session will explore the metrics and approaches that are key in enabling you to create both leverage and agility.

2:30 pm - 3:00 pm
Process Breakout: Reducing Costs With Rate Card Alignment:
Paul Martin - Hudson RPO

Aligning the pay rates of your contingent workforce will reduce the overall cost of your workforce.  There are two approaches that have been used in the past: the Procurement-led approach, or the HR Remuneration and Benefit approach. This session will explore different options and give you some ideas on how you can align contingent rates at your organisation.

Paul Martin
Onsite Talent Acquisition Manager, Hudson RPO
Find out more about Paul Martin
2:00 pm - 2:30 pm
Tech & Analytics: Developing Your Own Market For the Contingent Workforce:

There are a number of ways an organisation can create their own market for contingent staff.  This allows them to mobilise and demobilise fast.  Having access to your own skills market is now the new norm.  Come and hear how its done.

2:30 pm - 3:00 pm
Tech & Analytics: Aligning your MSP and VMS for Contingent Success:
Bradley Pierson - 3 Story Software

Everyone agrees that the alignment of your chosen Managed Service Provider (MSP) and Vendor Management System (VMS) is critical to the success of any talent acquisition program. However, creating that alignment can often prove to be an elusive task. This session will focus on some keys to assuring that alignment that starts with the selection of the MSP and VMS, carries through implementation and continues on through the effective of use of data to drive performance and efficiency.

3:30 pm - 3:45 pm
Afternoon Tea Break:

Sponsored by CXC Global

3:45 am - 4:30 am
General Session: What Key Metrics Can Improve Your Contingent Process:
Chris Wood - Santos

Measuring the success of your Contingent Workforce operation depends on having lead, lag, qualitative, and quantitative metrics; all aligned to your business drivers. Santos has achieved this, and will share their key metrics, as well as how these have helped make the Santos function successful.

4:30 pm - 5:00 pm
Conference Day 1 Closing Remarks:
Matthew Dickason - Global Managing Director

Matthew will give a wrap up for Day 1

4:55 pm - 5:00 pm
Final Closing Remarks:
Trevor Vas - ATC Events

Trevor will close the conference for 2014

Day 2: 3rd September, 2014

8:30 am - 8:45 pm
Conference Open & Welcome Remarks:
Matthew Dickason - Global Managing Director

Matthew will give a run down of the key takeaways from Day 1 and set the stage for Day 2

8:45 am - 9:30 am
Panel Session: Leveraging The Contingent Workforce Operation to Create Success:
Peter Oreb - CXC Global

Gaining optimum results from your Contingent Workforce Function requires working with procurement, HR, finance, and vendors. This expert panel will discuss enablers that have facilitated mass adoption and leverage to achieve desired results.


9:30 am - 10:15 am
General Session: Case Study - A New Approach to Contingent Recruitment by the NSW State Government:
Gabi Bywater - NSW Procurement, Office of Finance & Services (NSW)

The NSW Government is introducing a new approach for the engagement of contingent workers by government agencies. It provides an innovative direction for the temporary engagement of contingent workers, delivering quality government services that align with business needs. Gabi will discuss the four pillars of the contingent workforce strategy:

  • Prequalification Scheme: Contingent Workforce
  • Vendor Management System (VMS)
  • Managed Service Providers (MSP)
  • Payroll Providers (CMO)
10:15 am - 11:00 am
General Session:
Matthew Franceschini - Entity Solutions

Statutory compliance and risk reduction are key factors in setting up your contingent workforce engagement and management framework. This is a basic requirement which is preceded by cost reduction and quality improvement. In this session, Matthew and Neil Merola, Chief Commerical Officer Entity Solutions will:

  • Outline the key risks and compliance issues associated with contingent workforce engagement and management; and
  • Provide you with advice on how you can best manage contingent workers to ensure win/win outcomes.
Matthew Franceschini
Chief Executive Officer & Co-Founder, Entity Solutions
Find out more about Matthew Franceschini
11:00 am - 11:15 am
Morning Tea & Coffee Break:

Sponsored by CXC Global

11:15 am - 12:15 pm
Crowdsource Think Tank: The Evolving Stages of a Contingent Workforce Model:
Susan Howse - ManpowerGroup

Contingent Workforce Models go through three stages; Consolidation, Optimisation and Innovation. Recognising the stage that best suits an organisation and evolving from there is key in the success and ensuring that the ROI is optimised.  Manpower has evolved many clients globally through these stages and will recreate the three scenarios.

This workshop will enable participants to understand the key indicators of each stage, what type of services are provided to add incremental value and, importantly, understand how you move to the next stage. The key output from this workshop will be to understand what stage your organisation is at currently and how it may evolve and innovate.

Susan Howse
General Manager Human Resources & ManpowerGroup Solutions, ManpowerGroup
Find out more about Susan Howse
12:15 pm - 1:15 pm
Networking Lunch:
1:15 pm - 2:15 pm
Strategy Workshop: Now or Never: The Rise of Workforce Planning and the Contingent Workforce:
Tony Wallace - Workforce Planning Australia

Developing a cohesive workforce planning framework; inclusive of the permanent and contingent workforce, is not easy. However, given the speed of organisational change and the future of work being different, it is essential that the total actual and potential workforce is considered to allow organisations to construct an agile people solution. Tony will step you through a methodology to develop a more effective total workforce plan.

2:15 pm - 2:45 pm
Strategy: Building A Bullet-Proof Business Case:
Jenni Nelson - HCMS

Developing a business case for your contingent labour is on the critical path to implementing your contingent workforce solution. The business case can be short form, long form based on complete data, or based on samples and your best guesses. This session will consider each style and help you decide what’s right for you.

Jenni Nelson
Principal Consultant, HCMS
Find out more about Jenni Nelson
2:15 pm - 2:45 pm
Process Workshop: Gaining Buy-In For Your Contingent Workforce Model:
Tara Knobel - Alexander Mann Solutions

Many organisations think only of a Managed Service Provider (MSP) when thinking of a contingent workforce solution, however there are other options available for creating a flexible and agile workforce. These options include, but are not limited to:

  • Outsourced Workforce Solutions where the Recruitment Process Outsourcer (RPO) directly sources and talent pools candidates. This solution is an emerging one and gaining in popularity; and a
  •  Total Workforce Solution, where the provider provides a workforce of both permanent and contingent workers. This model is gaining ground globally. In this session Jane will draw upon best practice in contingent workforce management and discuss the options when looking for a contingent solution, helping delegates make an informed decision when choosing what is the right fit solution for their business.
Tara Knobel
Regional Operations Director APAC – Contingent Workforce Solutions, Alexander Mann Solutions
Find out more about Tara Knobel
1:15 pm - 2:15 pm
Tech & Analytics: Simplifying the Supply Chain by Implementing a VMS:
Bronwen Fitzroy-Ezzy - Executive Vice President Asia Pacific

Simplifying and automating your contingent workforce recruitment and management can reduce costs and create enormous efficiency. The key to this is careful planning, as well as analytics to measure both progress and outcomes.

2:15 pm - 2:45 pm
Tech & Analytics: Wild Card Unconference:

You, the delegate can decide what you want to want to hear about. Voting on topics will take place on Day 1. The selected topic will be announced during Day 2 Opening Remarks.

3:15 pm - 3:30 pm
Afternoon Tea & Coffee Break:

Sponsored by CXC

3:40 pm - 4:10 pm
Panel Session: The Elements of a World Class Contingent RFP:
Jenni Nelson - HCMS, Nick Duggal - TressCox Lawyers, Chris Wood - Santos, Susan Howse - ManpowerGroup

There have been a number of Contingent RFPs for both MSPs and CMOs in the last year. Some are better than others. Developing the RFP content, scoring the responses, and selecting and contracting with the successful supplier is the foundation for a successful relationship. This panel will explore what makes for success.

Nick Duggal, Partner, TressCox Lawyers
Chris Wood, HR Manager, Santos
Susan Howse, General Manager, ManpowerGroup Solutions & Human Resources, ManpowerGroup

Jenni Nelson
Principal Consultant, HCMS
Find out more about Jenni Nelson
Nick Duggal
Partner - Employment, IR & Workplace Safety, TressCox Lawyers
Find out more about Nick Duggal
Susan Howse
General Manager Human Resources & ManpowerGroup Solutions, ManpowerGroup
Find out more about Susan Howse
4:10 pm - 4:50 pm
The Contingent Workforce 2020:
Kevin Wheeler - Future of Talent Institute

Over the next five to ten years`, the future of work will be quite different to the one we know today. Kevin will close the Conference with an insightful perspective of the workforce trends set to shape organisations in 2020. This is one session you won’t want to miss!

4:50 pm - 4:55 pm
Conference Day 2 Closing Remarks & Wrap Up:
Matthew Dickason - Global Managing Director

Matthew will provide a wrap up of all lessons learnt over the 2 days

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